Support Specialist – Client Engagement (Bilingual English/Creole)

Position Summary: This position is responsible for supporting clients and staff in regard to agency programs and services. The employee is responsible for providing excellent customer service, ensuring seamless client engagement, and offering program support for services across two office locations. This role involves proactive client interaction, assisting with client inquiries, appointments and supporting pantry program activities. As the first point of contact for clients, the employee plays a key role in fostering positive relationships and ensuring a smooth client experience. Position will be assigned to both HMHB Main office and Belle Glade office on a regular rotational basis. Local travel required periodically. Bilingual (Creole) required. 

Essential Functions and Responsibilities: 

• Serve as the primary point of contact for clients and guests, addressing inquiries, concerns, and appointment requests in a timely and professional manner.
• Responsible for maintaining administrative needs for multiple programs such as intake packets for new clients and outreach materials for client centered activities.
• Schedule and confirm assessment appointments for Prenatal Care Coordination on a daily basis through office walk ins, phone calls or electronic referrals. Assist clients with paperwork or copies as needed.
• Assist with Basics4Babies Emergency Pantry for Infants distributions weekly in Belle Glade, and as needed in West Palm Beach. 
• Schedule client transportation services when needed.
• Attends pertinent meetings, trainings and conferences related to the position and as deemed by Supervisor.

Knowledge, Skills and Abilities

• Excellent interpersonal relational, problem solving and communication skills; both verbal and written.
• Proficient computer skills including Microsoft Office Suite.
• Strong attention to detail.
• Knowledge of principles and practices of working with diverse populations.
• Ability to work independently and as part of a team.
• Ability to manage multiple priorities and manage time effectively to meet established timelines for work completion. 
• Ability to be flexible and meet performance expectations within a changing environment.
• Positive attitude, strong work ethic and a willingness to learn.
• Bilingual required; verbal and written communication.  

Experience Required:

• Customer service 
• Data entry 
• Administrative support

Educational Requirements:

• High School diploma or equivalent. 

Physical Demands and Work Environment: 
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions. 

• Ability to perform the above responsibilities.
• Reliable/consistent transportation. Must have a valid Florida driver’s license, have an acceptable driving record and carry minimum auto insurance as required by state law.
• Ability to lift 20 pounds. 

Healthy Mothers, Healthy Babies (HMHB) does not discriminate against employees or clients on the basis of race, color, religion, sex, gender identity or expression, sexual orientation, national origin, pregnancy, age, disability, marital status, familial status, genetic information, veteran status, or any other characteristic protected by Federal and State law.  A non-discrimination clause concerning employment opportunity is incorporated in the Employee Handbook.  HMHB will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990 as Amended (ADAAA). Must have a valid Florida driver’s license, have an acceptable driving record, carry minimum auto insurance as required by state law and provide own transportation.

This job description may not be all-inclusive and employees are expected to perform all other duties as assigned and directed by management.  Job descriptions will be reviewed periodically as duties and responsibilities change with business necessity.  Essential and marginal job functions are subject to modification.